Ordering Information

Shipping Information Craftmuse.com currently ships to the United States and Canada. Shipping charges are calculated based on the total weight of your package and the shipping method that you select. UPS Ground UPS Second Day UPS Next Day Shipping

Your order will be shipped out on the same day if they are ordered before 12:00 noon Central Time on normal business days, Monday through Friday, excluding Holidays, and will ship the next business day guaranteed if they are placed after 12:00 noon Central Time.

For your protection, we track and insure orders. In the unlikely event that an order is lost, misdirected, or damaged in transit, you can contact UPS directly. You should also notify us immediately if you receive products damaged in shipping, and take a picture of the damaged delivery if possible. We will make sure you are taken care of.

Return Policy Customer Satisfaction is our priority! Craftmuse.com offers a 30-DAY MONEY BACK GUARANTEE. Craftmuse.com will happily accept merchandise for return in its original packaging and condition, and accompanied by the original order number.

Please note: All CUT items such as board, as well as 8 1/2 X 11, 12 X 12 and cut rolls of coated papers and book cloth are not returnable.

Return Processing Simply return your items within 30 days for a full merchandise refund. We will process your return promptly upon receipt. Your refund will be credited back to the original method of payment. Please note: Banks often take one to two billing periods before refunds appear on your credit card statement.

Contact us via email at jody@craftmuse.com. We will issue you a return authorization and you can drop off your return package at your nearest UPS store. Please repack the products carefully for the return trip to avoid damage in transit. Products that have been opened, used, or damaged in transit will not be accepted for return and will be returned to the customer at the customer's expense. If you believe there will be a problem with the product reaching us within the 30-day period, contact our customer service department to make special arrangements.

Shipping charges are non-refundable. No returns accepted after 30 days of original purchase.

Questions Regarding Your Order? You can reach us from 8am to 4:30 pm Monday through Friday, Central Time at our toll free number: (877) 680.6871. If you don't reach us right away, leave a message or send an email, and we will get back to you just as soon as possible.

Or you can email us:

Customer Service Question: jody@craftmuse.com

Shipping Questions: bruce@craftmuse.com

Anything else on your mind: ivana@craftmuse.com

Thank you so much for visiting Craftmuse.com!